State Farm® Insurance Agent Vicky Chen
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
魏玉靜
October 22, 2024
5
out of
5
rating by 魏玉靜
"My husband got to know Rita Chen at the insurance agent through a friend of his. And she has been extremely helpful and easy to work with. We started off with auto and umbrella converage. Then homeowner policy and various different services. What the family appreciate of her the most is her and her team's focus on putting the client interest first. Very happy to have know this agent."
We responded:
"Thank you for sharing your positive experience with Rita Chen. We're delighted to hear that she has been extremely helpful and easy to work with for your family's insurance needs. If there's anything further we can assist you with, please don't hesitate to reach out. -Vicky"
Lawrence Wang
October 22, 2024
5
out of
5
rating by Lawrence Wang
"Vicky Chen, Agent of State Farm has been great at meeting my needs and helping my family with all aspect of insurance policies - whether is auto, homeowner, or rental. They can really do it all and find me the best quotes. I also found specifically my contact at the firm, Ms Rita Chen, was very helpful. She was professional and polite. Just so pleasent to talk to."
We responded:
"Thank you for sharing your wonderful experience with Yulisha. We're thrilled to hear that she was able to help you rearrange your policy for cost savings while providing valuable insights into your coverage. Her professionalism and dedication to delivering exceptional service are truly appreciated. Your feedback is invaluable, and we're glad to have Yulisha as part of our team. If there's anything more we can do for you, please feel free to reach out. -Vicky "
Zhang will
October 12, 2024
5
out of
5
rating by Zhang will
"I've been a customer here for ten years, and I've gotta say, they’re awesome! One person who really stands out is Rita. She's amazing at what she does. Rita knows her stuff and always takes the time to answer all my questions. She helps me pick out the best insurance options, making sure I get exactly what I need. Plus, she gets back to me super quickly, which is so reassuring. What's really cool is how passionate and dedicated Rita is. No matter what comes up, she always handles it with a smile and finds a fix fast. It's not just about doing her job; she truly cares about her clients. I highly recommend this place, especially Rita. If you’re in LA and looking for a solid insurance advisor, Rita’s your go-to person. Huge thanks to the whole team for their outstanding service over the past ten years!"
We responded:
"This review is so wonderful to read! Your recommendation of Rita and our office is so lovely. We appreciate you taking the time to leave you five-star feedback! I will certainly have Rita read this review as she will be so honored to have a customer think this highly of her. Please give Rita or anyone else in the office a call anytime you have a question. -Vicky "
Tieqiang Zhao
October 11, 2024
5
out of
5
rating by Tieqiang Zhao
"I’m a longtime State Farm customer. Vicky and her team have been helping me and my family with all our insurances needs. Rita is very knowledgeable and experienced in managing our accounts and is always there for us when we need. We are very grateful for having Vicky and Rita and their whole team to be our agents."
We responded:
"Thank you so much for the five star review! I’m glad our team has been so helpful with your insurance needs. Your kind words of Rita are appreciated! Please call Rita or me anytime you have a question. -Vicky "
Jessica Huang
September 26, 2024
5
out of
5
rating by Jessica Huang
"Agent Everly was very professional and helpful. She went above and beyond to find the best savings for me. I can’t recommend her enough. Excellent customer service!"
We responded:
"Thank you so much for your kind words, Jessica! We're thrilled to hear that Everly provided excellent customer service and went the extra mile to assist you. Your recommendation means a lot to us, and we're always here to assist with any of your needs! -Vicky "
QQ AS
September 19, 2024
5
out of
5
rating by QQ AS
"Vicky's team was incredibly helpful. They responded quickly when I needed car insurance within a day. All my questions were answered with clear explanations. Rita consistently updated me on the latest policies and helped me find the best options. I highly recommend Vicky and Rita's service if you're looking for excellent service with prompt responses."
We responded:
" Your recommendation and five-star review mean a lot to us! I’m glad you were pleased with our service to get you car insurance quickly. I’m very lucky to have Rita by my side to help assist customers. Feel free to reach out anytime you have a question! -Vicky "
Elaine Tsai
September 19, 2024
5
out of
5
rating by Elaine Tsai
"Thanks Rita for being so patient. Rita nicely explained the insurance process and details carefully, and made an effort to help me choose the most favorable plan."
We responded:
"Thank you for your kind words! We're so glad to hear that Rita was patient and thorough in helping you understand the insurance process. It's great to know she assisted you in finding the best plan. We're always here to help, and we appreciate your feedback! -Vicky "
Marcia Liao
September 9, 2024
5
out of
5
rating by Marcia Liao
"Vicky’s team has insured me for over 10 years. The agent I’ve mostly worked with in recent years is Ina Wong. I’m most impressed by Ina’s patience and responsiveness. She takes time to explain things to me even though my questions could be dumb. She is also super responsive to my requests and always gets me the answer one way or the other promptly. I’ve recommended Vicky and her team to friends and will continue to do so."
We responded:
"Thank you, Marcia, for your loyalty to our agency for so long! Your kind words about Ina are so heartwarming to read. There are never any dumb questions, and we hope anytime you have a question you call Ina or anyone else in the office. We’re always happy to assist you! -Vicky "
PS Tsai
September 6, 2024
5
out of
5
rating by PS Tsai
"We were shopping to change our home & auto insurances from an insurance company that we have insurance with over 25+ years. Rita was very helpful and thorough in reviewed our formal policy coverage. Recommended consider umbrella insurance for our coverage. I had no clue what umbrella insurance is until Rita mentioned. This gave us peace of mind just in case any unexpected arise. With umbrella insurance coverage added to our home and auto insurance, we saved some money compared to the former insurance company. Customer service is very important for me, I want to be able to reach my agent when I need it and who is also very responsive. If you are like me, highly recommend Vicky Chen and her team."
We responded:
"Thank you for sharing your experience! We're thrilled to hear that Rita was able to guide you through the process of switching your home and auto insurance, and that her recommendation for umbrella insurance provided you with peace of mind. It's great to know that you were able to save money while getting the coverage you needed. We pride ourselves on being responsive and available when our clients need us most. We appreciate your recommendation and are always here to assist! -Vicky "
Stella Xie
September 5, 2024
5
out of
5
rating by Stella Xie
"I was referred by my friend to Vicki's office since I relocated to CA. I have been working with one of their team members Ina for seven years. She's really professional, reliable and always patient to answer questions. It's a wonderful experience to work with her! Highly recommended!"
We responded:
"Thank you for sharing your wonderful experience, Stella! We're so glad to hear that Ina has been a reliable and professional resource for you over the past seven years. It’s our goal to make every interaction as smooth and supportive as possible, especially during big transitions like relocating. Your recommendation means a lot to us, and we're grateful for your trust in our team! -Vicky "
Wendy Tsai
August 29, 2024
5
out of
5
rating by Wendy Tsai
"I was referred to Vicky’s office and was contacted with Rita, the office manager. Rita was knowledgeable and resourceful. She reviewed our policy coverages from former insurance carrier and advised potential risks for us to consider. We added umbrella insurance as recommended and it gave us the peace of mind knowing that we are covered for the unexpected. Overall, the combined home & auto insurance policies plus the umbrella insurance were still good price compared to the former carrier. The office promptly responds to our inquiries and keeps us abreast of promotions for more savings. Highly recommend if you are looking for professional and responsive team."
We responded:
"Thank you for your thoughtful review! We’re so glad to hear that Rita provided you with such knowledgeable and resourceful service, helping to review your coverage and offering valuable recommendations. Our team is always here to keep you informed and answer any questions you may have. We appreciate your recommendation and are happy to have you as part of our State Farm family! -Vicky "
Rachel Chan
August 26, 2024
5
out of
5
rating by Rachel Chan
"Vicky and her teams provide the best service that I have ever had, especially Ina from this State Farm agent is amazing! She has been helping my family for the last 10+ years, she is always helpful and willing to listen to any questions or concerns you have and give you the best advice! She is also super responsive, she is always able to provide you the quote and all the papers in a timely manner. She walked me through the steps to help me to review the policy and compare different items to make sure I am getting what I need. She is always very patient and friendly. I will definitely recommend Vicky and her team to all my friends!"
We responded:
"Thank you, Rachel, so much for your heartfelt review! We're thrilled to hear that you've had such a positive experience with our team over the past 10+ years. Ina takes great pride in providing attentive and personalized service, and it’s wonderful to know that her responsiveness, patience, and dedication have made such an impact on you and your family. We truly appreciate your recommendation and look forward to continuing to serve you for many more years to come! -Vicky "
Eric Chen
August 25, 2024
5
out of
5
rating by Eric Chen
"Thanks to Vicky and Rita for always reminding me when to submit relevant documents and answering insurance questions promptly. You also offer a lot of help with car insurance."
We responded:
"Thank you for your kind words, Eric! We’re thrilled to hear that we have been able to assist you with timely reminders and prompt answers to your insurance questions. It’s great to know that they’ve been helpful with your car insurance needs as well. We’re always here to support you! If you require addition information in the future, feel free to give us a call. -Vicky "
JZaurus
August 23, 2024
5
out of
5
rating by JZaurus
"Since the day I was born, my parents have been insured by Vicky's team because of their genuine care for their customers. Now, I am also insured by Vicky's team, with the same safety and peace of mind. Being unfortunate enough to have gone through 3 to 4 accidents, our primary contact Rita Chen and Vicky Chen have been responsive and attentive during all those hard times. And outside of those hard times, they will always inform my family and I on ways to save on insurance. I could not ask for anything better in value and customer service. I recommend anyone to reach out to this team."
We responded:
"Thank you so much for sharing your experience! It’s incredibly heartwarming to hear that my team has been there for your family across generations, providing the safety and peace of mind you deserve. Your recommendation means the world to us, and we’re honored to continue serving you and your family. Thanks again for the five-stars! -Vicky "
gloria middleton
August 16, 2024
5
out of
5
rating by gloria middleton
"My experience with State Farm Insurance company is very positive. Everly, is the customer service representative that demonstrated patience, empathy and professionalism for my client needs. I highly recommend this office."
We responded:
"Thank you for sharing your positive experience! We're delighted to hear that Everly has provided you with such excellent service! Please reach out to Everly or anyone else in the office anytime you need assistance. -Vicky "
Gloria Middleton
August 16, 2024
5
out of
5
rating by Gloria Middleton
"My experience with this State Farm Insurance office has been a very positive. Everly, is the representative I have had the pleasure to have as a new customer. She has all the skill sets that are required for job. Everly, is a good listener, effective communicator, very empathetic and above all a professional person."
We responded:
"Thank you for sharing your positive experience! We're delighted to hear that Everly has provided you with such excellent service! Please reach out to Everly or anyone else in the office anytime you need assistance. -Vicky "
Janie Lee
May 22, 2024
5
out of
5
rating by Janie Lee
"My family and I always look for an insurance team’s professional and responsible attitude, so we chose Vicky and her team. Not only do they provide great service, but those services also come with a fair price. They are dedicated to making their client feel safe and happy."
We responded:
"Thank you so much for your kind words! It means a lot to us that you and your family appreciate our experienced and responsible approach. Our team is dedicated to providing excellent service at a fair price, and we're thrilled to hear that you feel safe and happy with us. Your support and happiness are our top priorities. If there's ever anything more we may do for you, please don't hesitate to reach out. We're here for you when you need us most! - Vicky"
Cathy Lee
May 22, 2024
5
out of
5
rating by Cathy Lee
"Whenever an accident occurs, State Farm is dedicated to resolving our problems professionally and honestly promptly. We chose State Farm for every car we ever owned for 30 years. Vicky and her team are very knowledgeable and always provide suggestions to help me save as much as possible. We also receive greeting cards from them. I’m thankful for their hard work and friendliness."
We responded:
"Thank you so much for your heartfelt review, Cathy! It means the world to us to know that we've been able to support you for the past 30 years. My team and I are here to provide great service and tips to help you save as much as possible. We're delighted that you appreciate the greeting cards and our dedication to making your experience with State Farm exceptional. Your support and loyalty inspire us each day. Thank you for being a part of our State Farm family! - Vicky"
Tracy Shi
May 14, 2024
5
out of
5
rating by Tracy Shi
"Vicky and her office staff always able to help me solve my problems. In the insurance industry, I have many times when I am unclear or don’t know how to choose, and they are always able to provide professional advice and guidance. Thank you for your help"
We responded:
"Thank you for your kind words and for taking the time to share your experience, Tracy! We’re so glad to hear that you’ve felt supported and well-guided through your insurance decisions. It’s our goal to provide clear, knowledgeable tips so you may choose a plan with confidence. Your support means the world, and we look forward to continuing to assist you with any future insurance needs. Thanks again! - Vicky"
TONY CHEN
May 2, 2024
5
out of
5
rating by TONY CHEN
"Vicky and her team provides me and my family with first rated service. They are there for us when we need and provide us with the important info about the insurance products such as auto home bank health and life. I really appreciate their professionalism and expertise. Highly recommended!"
We responded:
"Thank you so much for your wonderful review, Tony! It's truly a pleasure to assist you and your family with your insurance needs. We aim to provide top-notch service and keep you informed about the various products we offer, from auto to life insurance. Your appreciation and recommendation mean the world to us, and we look forward to continuing to support you with competence and knowledge, Thank you for choosing us to be there for you! - Vicky"
Ryan Chen
May 1, 2024
5
out of
5
rating by Ryan Chen
"Vicky’s agency is definitely one of the best. They always make good suggestions on how to get better rate on my house insurance (ex. Install the alarm system, bundle with auto insurance). Even with the rate increase this year, they also provided a very detailed comparison and explanation of why the rate goes up, which is very reassuring."
We responded:
"Thank you so much for your kind words and the wonderful review, Ryan! I'm so pleased to hear that you've found our suggestions helpful and that our detailed explanations have given you reassurance, even with the adjustments. We aim to provide great customer service and clear, informative tips to help you optimize your insurance coverage. Your feedback truly means a lot to us. Please don't hesitate to reach out if you have any more questions or need further assistance. We're here for you anytime! - Vicky "
Derek La
April 30, 2024
5
out of
5
rating by Derek La
"Easy person to work with and was and to answer all our insurance questions. Great service!"
We responded:
"Thank you so much for your wonderful review, Derek! I’m so glad to hear that you found our service simple to work with and helpful. Our team is dedicated to answering your questions and making sure that you feel confident in your insurance choices. We look forward to continuing to provide you with great service in the future! - Vicky "
Nicky La
April 27, 2024
5
out of
5
rating by Nicky La
"Agent was extremely helpful in getting me the best rate possible for my new car insurance and was professional and friendly. Any and all questions were answered with good explanations on effects on insurance rate and I feel very comfortable reaching out for any further help. I highly recommend Vicky's service if you want quality and fairly priced insurance. I haven't had any issues using her service for over the past year."
We responded:
"Thank you so much for your kind words and for taking the time to share your experience! I'm delighted to hear that you found our interactions helpful and that you're happy with your new auto insurance. It's my priority to make sure that you feel informed and comfortable with all aspects of your insurance plan. Please don't hesitate to reach out if you need further assistance or have any more questions. Your support and recommendation mean the world to me. Looking forward to continuing to serve you! - Vicky "
Ariel Lee
April 26, 2024
5
out of
5
rating by Ariel Lee
"I’ve purchased auto insurance from Vicky several years, their service is always fast and professional. Especially Rita, she always listens to my concerns and tries to get better solutions for me, it’s a pleasant experience to work with this agency and I will keep doing it."
We responded:
"Thank you for the wonderful review, Ariel! It's truly a pleasure to serve you and address your insurance needs. I’m delighted to hear that Rita has been particularly helpful and attentive. We're committed to providing you with options that fit your needs and making sure it’s a pleasant experience every time. Your continued support means the world to us, and we look forward to serving you for many more years. Thank you for being such a member of our State Farm family! - Vicky "
Katie Zhan
April 10, 2024
5
out of
5
rating by Katie Zhan
"We have been long time State Farm customers for auto, home, bank and life insurance. Vicky and Rita and the team are very professional and trustworthy. They are always there when needed. Keep up the good work Vicky!"
We responded:
"Thank you so much for the review, Katie! It's a pleasure to help long-time customers like yourself with all your insurance needs, from auto and home to life. Rita, the team, and I truly appreciate your support. We're here for you whenever you need us and look forward to continuing to serve you. Thanks again for your kind words and for keeping us motivated! - Vicky "