State Farm® Insurance Agent Vicky Chen
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Royal C.
September 3, 2025
5
out of
5
rating by Royal C.
"I've been with Vicky, Rita, and her team at State Farm for over a decade and couldn't be happier with the service. They're always responsive, knowledgeable, and genuinely cares about theirclients. Whether it's answering questions, adjusting coverage, or handling claims, they make everything smooth and stress-free. Highly recommend them and their team!"
Laura Navidad
August 30, 2025
5
out of
5
rating by Laura Navidad
"Incredible service! I really like this company and I highly recommend it. Especially thanks to the agent Everly who was very kind and provided all the information I needed.""
We responded:
"Hi, Laura , Thank you so much for your wonderful review! We're thrilled to hear you had an incredible experience with our company. We'll be sure to pass along your kind words to Everly—she'll be delighted to know she made a positive impact. We truly appreciate your recommendation and look forward to serving you again in the future! have a great long weekend! Vicky "
Connie Lee
August 13, 2025
5
out of
5
rating by Connie Lee
"I recently contacted State Farm to reassess my homeowners insurance policy, and the experience was excellent. The agent, Ms. Rita, took the time to review my current coverage in detail and helped identify areas where I was either underinsured or paying for things I didn’t really need. Rita was knowledgeable, transparent, and never pushy. I appreciated how clearly everything was explained — it made the process much less stressful. I walked away feeling more confident that my home is properly covered. Highly recommend if you're looking to update or optimize your policy."
We responded:
"Thank you so much for your kind words, Connie! We're thrilled to hear that Ms. Rita provided you with a thorough and transparent review of your homeowners insurance policy. Our goal is always to make the process as clear and stress-free as possible, so it's wonderful to know you felt confident and well-informed. We truly appreciate your recommendation and look forward to assisting you with any future insurance needs! Vicky Chen "
Noah Well
August 13, 2025
5
out of
5
rating by Noah Well
"I recently worked with State Farm to set up a new car insurance policy, and the customer service was excellent. The representative, Ms. Rita was knowledgeable, patient, and made the process incredibly easy. She walked me through different coverage options, answered all my questions clearly, and helped me find a policy that fit my budget. The quote was competitive, and I appreciated how transparent everything was. Overall, it was a smooth and stress-free experience — I’d definitely recommend State Farm if you’re insuring a new vehicle."
We responded:
"Thank you, Noah, for your wonderful review! We're delighted to hear that Ms. Rita provided you with knowledgeable and patient service while helping you find the right car insurance policy. Making the process easy and transparent is very important to us, and we're glad it made your experience smooth and stress-free. We appreciate your recommendation and look forward to supporting your insurance needs in the future! Vicky "
Shawn T
August 7, 2025
5
out of
5
rating by Shawn T
"Rita and her team consistently provide excellent customer services through out the years I am with them. I have auto insurances with them for about 25 years. Rita always takes time to explain every detail information regarding the policies. Thank you for your dedication."
We responded:
"Hi, Shawn, Thank you so much for your kind words and for trusting Rita and our team with your auto insurance needs for the past 25 years. We truly appreciate your loyalty and are delighted to hear that Rita’s dedication and thorough explanations have made a positive impact. We look forward to continuing to serve you with the same level of care and commitment in the years to come! Vicky "
Mia Mu
August 7, 2025
5
out of
5
rating by Mia Mu
"I’ve been working with Ina and her team for all my insurance needs, and I couldn’t be happier. Everyone on the team is incredibly friendly and helpful. Ina is amazing！She is always professional, responsive, and patient. She takes the time to go over every detail with me whenever it’s time to renew a policy, and she consistently looks for discounts or better coverage options. I truly appreciate her dedication and support. Highly recommend this team if you’re looking for reliable and thoughtful insurance support!"
We responded:
"Hi, Mia, Thank you so much for your wonderful review! We’re thrilled to hear that Ina and the team have been able to provide you with friendly, professional, and attentive service. Ina takes great pride in ensuring every detail is clear and finding the best options for our clients, so your kind words mean a lot to us. We truly appreciate your recommendation and look forward to continuing to support you with all your insurance needs! Vicky Chen "
Mandy T
August 7, 2025
5
out of
5
rating by Mandy T
"We have been with state farm for more than 20 years for our auto and umbrella insurances. Rita has always been so helpful providing us with the best insurance options and notifying us whenever there are promotions to help us save money. Rita and her team always respond to our requests promptly and efficiently, saving us a lot of time and troubles. I would love to recommend them to anyone who is looking for a good insurance company."
We responded:
"Hi, Mandy , Hi, Mandy , Hi , Mandy , Thank you for being a valued client for over 20 years! We’re delighted to hear that Rita and our team have consistently provided you with helpful guidance, timely responses, and the best insurance options to meet your needs. Your recommendation means a great deal to us, and we look forward to continuing to serve you with the same dedication and care in the years ahead! Vicky "
Chi Yan
August 7, 2025
5
out of
5
rating by Chi Yan
"I just purchased a term life insurance with Ina Wong at State Farm, Ina is very friendly and patient, she took the time to explain every detail of my life insurance policy in a way that was easy to understand. Her professionalism and genuine care gave me confidence in my decision. I highly recommend Ina for her exceptional and dedication."
We responded:
"Hi, Chi, Thank you so much for your kind words and for choosing Ina Wong for your term life insurance needs. We’re glad to hear that Ina’s friendly and patient approach helped you feel confident and well-informed about your policy. Your recommendation means a lot to us, and we’re here to support you every step of the way! Vicky "
yi liu
August 7, 2025
5
out of
5
rating by yi liu
"工作人员细心周到，总是能及时回复我关于保险的各种问题。如果留言，也会尽快回复。工作人员够专业，可以替我出谋划策，找到最经济实惠的份保险方案。"
We responded:
"Hi , Yi, 非常感谢您的支持和肯定！我们很高兴能为您提供细心周到的服务，并及时解答您的各种保险问题。您的满意是我们最大的动力，今后我们也会继续努力，为您寻找最经济实惠、最合适的保险方案。感谢您的信任与支持！ Vicky"
juliana wang
August 4, 2025
5
out of
5
rating by juliana wang
"Vicky has been our agent for over 10 years and has always been very courteous and diligent with her responses to our inquiries. I am very satisfied with the level of service she has provided over the years."
We responded:
"Hi, Juliana, Thank you so much for your kind words and continued trust over the past 10 years! It’s been a pleasure assisting you, and I’m delighted to hear that you’re satisfied with the service I’ve provided. Please don’t hesitate to reach out if you ever need anything in the future! Vicky "
Karen Jiang
July 26, 2025
5
out of
5
rating by Karen Jiang
"Thank Rita and Vicky’s team for helping me solve the insurance-related issues very well. They are very professional and very friendly and responsible totheir clients. I give them a good review!"
We responded:
"Hi, Karen, Thank you so much for your kind words and positive feedback! We’re thrilled to hear that Rita, Vicky, and the team were able to assist you professionally and with great care. Your satisfaction is our top priority, and we truly appreciate your support and recommendation! Vicky"
Nikhil Desai
July 17, 2025
5
out of
5
rating by Nikhil Desai
"I was shocked when Vickey Chen of State Farm Insurance asked to schedule to review my insurance. I have had all kinds of insurance but never any agent reached out for a review and to ensure I had adequate coverage based on any changes in my life and home. This review was very informative and Vickey patiently covered each and every insurance plans I Have with her. I am vey happy and feel satisfied that I have adequate coverage. Thanks Vicky"
We responded:
"Hi Nikhil, Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that Vicky Chen was able to provide you with a thorough review and ensure your coverage meets your current needs. At State Farm, we strive to offer personalized service and proactive support, and it’s wonderful to know that Vicky made a positive impact. Please don’t hesitate to reach out if you have any questions or need assistance in the future. Thanks again for trusting us with your insurance needs! Best regards, Vicky Chen State Farm Insurance"
Edward Man
July 14, 2025
5
out of
5
rating by Edward Man
"My family has been with Vicky State Farm for over 5 years, and agent Ina has always been professional in assisting with our inquiries and responding promptly. After getting insurance for our new car recently, we were keen to make adjustments to the policy on the old car. Ina was very attentive when listening to our needs and expectations, and was exceptional and committed in providing the best suited policy options clearly. We are grateful for their professionalism and service."
We responded:
"Thank you Edward so much for your wonderful review and for being a valued client for over five years! We're thrilled to hear that Ina has consistently provided professional, attentive, and prompt service to you and your family. It's great to know she was able to help you find the best options for your insurance needs. We truly appreciate your trust and kind words, and we look forward to continuing to serve you in the future! Vicky"
xiaochun ye
June 30, 2025
5
out of
5
rating by xiaochun ye
"10/10. Great customer service. Rita and Vicky were always there for me. Been doing business with them over 10 years. They truly care."
We responded:
"Hi, Xiaochun, Thank you so much for your wonderful review and for being a loyal client for over 10 years! We're delighted to hear that Rita and Vicky have consistently provided you with great customer service and genuine care. Your trust means the world to us, and we look forward to continuing to support you for many years to come! Vicky "
Troy Eliots
June 24, 2025
5
out of
5
rating by Troy Eliots
"I have been with this insurance company for many years now. I recently had issue with due refund check from Statefarm sent to previous address, agent Amy got hold of them and have them send another check to my current address within 2 weeks. Amy. thank you so much for your prompt response."
We responded:
"Hi, Troy, Thank you so much for your kind words! We're thrilled to hear that Amy was able to assist you with your refund check and resolve the issue quickly. Your loyalty over the years means a lot to us, and we’re glad to have agents like Amy on our team who are dedicated to providing excellent service. If you need anything else in the future, don’t hesitate to reach out! Vicky "
Dean Cheng
June 22, 2025
5
out of
5
rating by Dean Cheng
"We’ve been with Rita and Vicky for over ten years. We couldn’t be happier with the service we’ve received from these two ladies and State Farm. I highly recommend this agency!""
We responded:
"Dear Dean Cheng Thank you so much for your wonderful 5-star review! We are thrilled to hear that you’ve been with Rita and Vicky for over ten years and that you are so happy with the service you’ve received. Your trust and support mean the world to us, and we truly appreciate your recommendation. If there’s anything else we can do for you, please don’t hesitate to reach out. Here’s to many more years of serving you! Warm regards, Vicky Chen owner of Vicky Chen State Farm Agency"
Faviola Ochoa
June 17, 2025
5
out of
5
rating by Faviola Ochoa
"I've been with Vicky now for over 10 years and it’s been a pleasure. Alexandra is quick to reply and submit changes."
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that you've been with Vicky for over 10 years and that your experience has been a pleasure. It's also great to know that Alexandra has been responsive and helpful with your requests. We truly appreciate your loyalty and support. If there's anything else we can do for you, please don't hesitate to reach out! Vicky"
Min Chen
June 11, 2025
5
out of
5
rating by Min Chen
"Good job. Help me to solve my problem."
We responded:
"Hi, Min, Thank you so much for your kind words! We're thrilled to hear that we could help you solve your problem. Your satisfaction is our top priority, and it's wonderful to know that our efforts made a difference. If you need any further assistance or have any other questions, please don’t hesitate to reach out. We look forward to serving you again. Vicky"
sy yang
June 3, 2025
5
out of
5
rating by sy yang
"Amy has been patiently explained and provided me different policy options."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Amy was able to provide you with clear explanations and a range of policy options to meet your needs. We strive to offer the best service possible, and it’s wonderful to know that you had a positive experience. If you have any further questions or need assistance in the future, please don't hesitate to reach out! Vicky "
Sherry Shih
May 16, 2025
5
out of
5
rating by Sherry Shih
"I’ve had such a great experience working with my State Farm agent, Everly. She helped me smoothly adjust my car insurance coverage during an extended period of travel and made the whole process stress-free. Everly is incredibly kind, responsive, and knowledgeable—she made sure I had the right coverage at the right times without paying for what I didn’t need. It’s rare to find someone so genuinely helpful and easy to communicate with. Highly recommend her to anyone looking for thoughtful and reliable service!"
We responded:
"Thank you so much for your kind words and thoughtful review! We’re thrilled to hear that Everly was able to make your insurance experience smooth and stress-free, especially during your extended travels. She truly cares about helping clients find the right coverage at the right time, and your feedback reflects her dedication perfectly. We sincerely appreciate your recommendation and are grateful to have earned your trust. If you ever need anything in the future, we’re just a call away! Vicky"
Rick Ling
May 12, 2025
5
out of
5
rating by Rick Ling
"Ina and Vicky are both super star agents who are helpful, informative, and courteous! They are responsive to your individual questions, needs and ensure concerns are addressed. Highly recommend!"
We responded:
"Thank you so much for your kind words, R Ling! We're thrilled to hear that you had a positive experience with Ina and Vicky. Our team is dedicated to providing exceptional service and addressing our clients' needs. Your recommendation means a lot to us! If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Have a great day! Vicky "
Angela Liu
May 11, 2025
5
out of
5
rating by Angela Liu
"5/5 Stars – Highly recommend! Outstanding Service from Rita at State Farm – A Loyal Customer for Years! I’ve had the pleasure of being insured with Rita at State Farm for many years, and I can confidently say she is one of the best insurance professionals I’ve ever worked with. Her expertise, reliability, and genuine care for her clients make every interaction a positive experience. Rita is highly knowledgeable, patient, and detail-oriented—qualities that have given me complete confidence in my coverage. Over the years, she has consistently gone above and beyond to ensure I have the right policies, answer my questions thoroughly, and provide timely assistance whenever needed. Her professionalism and personal touch are truly unmatched. As a long-term customer, I appreciate Rita’s dedication and consistency in delivering exceptional service. She makes insurance easy to understand and always puts her clients first. If you’re looking for a trustworthy, skilled, and caring agent, Rita at State Farm is the best choice!"
We responded:
"Thank you so much for your kind words and continued trust over the years! It truly means the world to me to know that you feel supported and confident in your coverage. I’m grateful for the opportunity to work with you and always here to help whenever you need. Your loyalty and appreciation are what make this work so rewarding—thank you again! Vicky "
Tian Henry
May 11, 2025
5
out of
5
rating by Tian Henry
"I recently had the pleasure of working with Vicky and Rita at State Farm, and I cannot praise them enough for their outstanding professionalism, expertise, and dedication. From start to finish, they provided exceptional service, ensuring all my insurance needs were met with precision and care. Vicky and Rita are true professionals—knowledgeable, patient, and attentive to every detail. They took the time to explain my options clearly, answered all my questions thoroughly, and went above and beyond to secure the best coverage for me. Their commitment to excellence truly sets them apart. Thanks to their hard work and expertise, I now have complete peace of mind knowing I’m in good hands with State Farm. I highly recommend Vicky and Rita to anyone looking for top-tier insurance service—they are simply the best! This office is highly recommended!"
We responded:
"Thank you for the great review, Tian! We strive to provide the best service for our customers. We appreciate you! -Vicky"
War2D2
April 28, 2025
5
out of
5
rating by War2D2
"I'd like to give 5 stars to Alexandra. She is always quick to respond to my emails and helps me when I have questions."
We responded:
"So glad to see you recommend Alexandra and gave her high score for wonderful customer service . We will be here for you in the future as well ! Thank you again! Vicky"
Kevin B
April 21, 2025
5
out of
5
rating by Kevin B
"10/10. Great customer service. Ina and Vicky were always there for me. Ina was always a phone call away. She's great at explaining all the fine print and insurance language. Provided the best packages and were very considerate when it came to pricing. Been doing business with them for 3 generations. They truly care."
We responded:
"Thank you so much for the wonderful review, Kevin! I’m so glad to hear that Ina and I have been able to help you with everything you need. We’re always here to make sure you get great service and coverage. Thanks again for choosing us—we truly appreciate your continued support! - Vicky"