State Farm® Insurance Agent Vicky Chen
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Neng Lee
March 27, 2025
5
out of
5
rating by Neng Lee
"Vicky's knowledge across the different products is unmatched and her service is top notch. Amy is equally incredible and follows up on all details, no matter how small. I always feel looked after when working with them."
Noon Bui
March 14, 2025
5
out of
5
rating by Noon Bui
"I’ve been with Rita and Vicky for over seven years, and I’ve never had a single issue. From securing the best rates to quickly assisting me with my insurance card, they consistently go above and beyond. Recently, I switched to a new car and needed to update my insurance. Even though Rita was out of the office, Vicky stepped in right away and sent me my new insurance card within the hour. I couldn’t be happier with the service I’ve received from these two ladies and State Farm. I highly recommend this agency!"
We responded:
"Thank you so much for your kind words and for being a loyal customer for over seven years! We’re thrilled to hear that Rita, and I have consistently provided you with exceptional service. We strive to go above and beyond for our clients, and it's wonderful to know that our efforts have made such a positive impact. We appreciate your recommendation and look forward to continuing to serve you for many more years to come! -Vicky "
Juxin Di
March 11, 2025
5
out of
5
rating by Juxin Di
"Amy Zeng is very nice, patient, and professional every time I called in for questions or help regarding our insurance cancellation and new bills. I’m very happy working with her. Will recommend this State Farm office to others I know."
We responded:
"Thank you for your wonderful feedback, Juxin! We're so glad to hear that Amy Zeng has been helpful, patient, and professional in assisting you with your insurance questions and billing. We truly appreciate your kind words and are grateful for your recommendation. If you ever need anything else, please don’t hesitate to reach out – we're here to help! -Vicky "
Jun Shao
March 3, 2025
5
out of
5
rating by Jun Shao
"I like the service that Ina provided. She is not only very patient but also extremely thoughtful on helping and supporting customers. Such as always recommending us on how to get combined saving and setup autopay etc. thanks a lot for everything."
We responded:
"Thank you for sharing your experience! We're thrilled to hear that you found our service to be both patient and thoughtful. Our team works hard to ensure that our customers receive the best support possible, and it's rewarding to hear that our efforts are appreciated. If you ever need further assistance or have any questions, please don't hesitate to reach out. Thanks again, Jun! -Vicky "
Tina Chen
February 11, 2025
1
out of
5
rating by Tina Chen
"I just interacted with one of the. rudest agent ever. I asked for an auto quote and she started arguing with me. She. pretended she did not know what I was talking about. When I spoke with Vicky Chen, she did not even help me. She referred me to the 1800 line and did not even want to deal with me because I wanted to switch my auto insurance to another State Farm agency. Crooked agency."
We responded:
"I'm truly sorry to hear about your recent experience. This is not the level of service we strive to provide, and I apologize for any frustration or inconvenience you encountered. Please feel free to contact me directly so we can discuss this further and find a solution that meets your needs. Your feedback is important to us, and we appreciate the opportunity to make things right. -Vicky "
Anna Chan
February 11, 2025
5
out of
5
rating by Anna Chan
"Ina Wong has been extraordinarily great. 10/10 would recommend! My entire family has been with her for more than 2 decades. Whenever speaking with her, she always remember what you have, what your family have under the policies. She is definitely more like a friend / family as opposed to just an agent. I will never go anywhere else unless she is to retire / leave the industry one day which I hope will never come."
We responded:
"Thank you so much for your heartfelt feedback! It's truly wonderful to hear about the long-standing relationship your family has had with Ina Wong, she is such a valuable part of our team. We are incredibly fortunate to have her with us, and your recommendation means the world. If there's anything more we can do for you or if you have any questions, please don't hesitate to reach out. We're here to help! -Vicky "
zhao chen
February 4, 2025
5
out of
5
rating by zhao chen
"Vicky and Ina Wong are excellent! My family has been with them for years now. Ina have been helping our family for all these years and things couldn't be any simpler. Thanks for the help!"
We responded:
"Thank you so much for sharing your experience! I'm thrilled to hear that we have been providing excellent service to your family over the years. It's wonderful to know that Ina has been a consistent source of support and simplicity for your insurance needs. We truly value your family's trust and loyalty. If there's anything else we can do to assist you, please don't hesitate to reach out. -Vicky "
Alan Yang
January 23, 2025
5
out of
5
rating by Alan Yang
"Vicky and her team are excellent! My family has been with them for years now. My experience working with them has always been very easy and informative. Ina have been helping our family for all these years and things couldn’t be any simpler. Thanks for the help!"
We responded:
"Thank you for your kind words and for being a loyal neighbor! We're delighted to hear that your experiences have been simple and informative. It's wonderful to know that Ina has been consistently helpful in making things simple for your family. We truly appreciate your trust and support. If you have any more questions or need further assistance, please feel free to reach out. We're always here to help! -Vicky "
Jojo Ding
January 4, 2025
5
out of
5
rating by Jojo Ding
"I was very pleased with Rita with her knowledge, help, professionalism and patience with me! She answered all the questions that I have in my mind. I really enjoyed talking to her."
We responded:
"Thank you, Jojo, for this terrific review of Rita! Your kind words are lovely to read and makes us remember how lucky we are to have her in the office. If you have any questions, please let us know and we’ll be happy to assist you. Thanks again for the five stars! -Vicky "
David Huang
January 1, 2025
5
out of
5
rating by David Huang
"Rita is always patient and helpful to her customers. Anytime I ask her a question she is always quick to respond. Highly recommend!"
We responded:
"This review of Rita and her work ethic is so thoughtful! David, everyone here at the office appreciates your five-star recommendation! Please come by in person or give us a ring anytime you have a question. Thank you for taking the time to leave this review. -Vicky "
Tsai Tzu Su
December 28, 2024
5
out of
5
rating by Tsai Tzu Su
"Vicky was amazing! She made getting car insurance super easy and took the time to explain everything clearly. She was friendly, professional, and really helpful throughout the whole process. I highly recommend her if you’re looking for great service!"
We responded:
"Thank you, Tsai for taking the time to leave this great review of our agency. I’m glad I was able to be so much help in getting your car insurance taken care of. This review makes me so happy to read and reminds me why I love my work. Your recommendation means so much to me and I hope you reach out anytime you have a question. -Vicky"
charlotte xu
November 29, 2024
5
out of
5
rating by charlotte xu
"Excellent service! The response was quick, and Rita was incredibly helpful. She answered all my questions promptly, with patience and great clarity. Thanks to her, we were able to save some money. Rita is easy to communicate with, and I trust her completely to handle my insurance. Highly recommended!"
We responded:
"Thank you, Charolette, for leaving this terrific review of Rita and our agency. Your kind words of her service is appreciated by her and myself included. I’m glad my employees instill so much trust in our customers. If you ever need additional information, please feel free to reach out to Rita. Thanks again for the five-stars! -Vicky "
James L
November 28, 2024
5
out of
5
rating by James L
"I actually found this agent on StateFarm website because the office is closer to me and they do speak multiple languages. Rita is the one that been helping us with all the policy changes. She’s so friendly and patient every time I email or call her, and she could understand and solve my questions easily. She also gives us suggestions on what coverages to choose, big thumbs up!"
We responded:
"Thank you so much for taking the time to leave this wonderful review James! It is wonderful to read your five-star review of Rita. Providing helpful service is something we take very seriously and I’m glad Rita showed that. You get a big thumbs up as a customer! If you ever have a question, please reach out to anyone in the office. -Vicky "
H L
November 20, 2024
5
out of
5
rating by H L
"I have enrolled in Vicky Chen’s Auto insurance for many years and they provide really good service, they response immediately and provide professional service when I need any emergency help. Very recommended to choose Vicky Chen’s insurance."
We responded:
"Thank you for taking the time to leave this review! I’m glad we could assist with your auto insurance for all these years. Your loyalty and recommendation mean so much to everyone here in the office. Please reach out anytime you have a question or need additional information on a policy. -Vicky "
Jingyi zhao
November 15, 2024
5
out of
5
rating by Jingyi zhao
"I am very lucky to be Vicky Chen's customer for ten years. Her team has always provided me with very good service, especially after Everly became my customer service. Whether I have any problems in the United States or abroad, she will help me solve them in time. She is very patient and thoughtful. Because I moved to Georgia, I am reluctant but have to leave her team. I will miss them."
We responded:
"Thank you so much for the 5-star review! Your satisfaction is our top priority, and it’s wonderful to hear that we could assist you effectively. If there’s anything else you need, don’t hesitate to contact us. -Vicky"
魏玉靜
October 22, 2024
5
out of
5
rating by 魏玉靜
"My husband got to know Rita Chen at the insurance agent through a friend of his. And she has been extremely helpful and easy to work with. We started off with auto and umbrella converage. Then homeowner policy and various different services. What the family appreciate of her the most is her and her team's focus on putting the client interest first. Very happy to have know this agent."
We responded:
"Thank you for sharing your positive experience with Rita Chen. We're delighted to hear that she has been extremely helpful and easy to work with for your family's insurance needs. If there's anything further we can assist you with, please don't hesitate to reach out. -Vicky"
Lawrence Wang
October 22, 2024
5
out of
5
rating by Lawrence Wang
"Vicky Chen, Agent of State Farm has been great at meeting my needs and helping my family with all aspect of insurance policies - whether is auto, homeowner, or rental. They can really do it all and find me the best quotes. I also found specifically my contact at the firm, Ms Rita Chen, was very helpful. She was professional and polite. Just so pleasent to talk to."
We responded:
"Thank you for sharing your wonderful experience with Yulisha. We're thrilled to hear that she was able to help you rearrange your policy for cost savings while providing valuable insights into your coverage. Her professionalism and dedication to delivering exceptional service are truly appreciated. Your feedback is invaluable, and we're glad to have Yulisha as part of our team. If there's anything more we can do for you, please feel free to reach out. -Vicky "
Zhang will
October 12, 2024
5
out of
5
rating by Zhang will
"I've been a customer here for ten years, and I've gotta say, they’re awesome! One person who really stands out is Rita. She's amazing at what she does. Rita knows her stuff and always takes the time to answer all my questions. She helps me pick out the best insurance options, making sure I get exactly what I need. Plus, she gets back to me super quickly, which is so reassuring. What's really cool is how passionate and dedicated Rita is. No matter what comes up, she always handles it with a smile and finds a fix fast. It's not just about doing her job; she truly cares about her clients. I highly recommend this place, especially Rita. If you’re in LA and looking for a solid insurance advisor, Rita’s your go-to person. Huge thanks to the whole team for their outstanding service over the past ten years!"
We responded:
"This review is so wonderful to read! Your recommendation of Rita and our office is so lovely. We appreciate you taking the time to leave you five-star feedback! I will certainly have Rita read this review as she will be so honored to have a customer think this highly of her. Please give Rita or anyone else in the office a call anytime you have a question. -Vicky "
Tieqiang Zhao
October 11, 2024
5
out of
5
rating by Tieqiang Zhao
"I’m a longtime State Farm customer. Vicky and her team have been helping me and my family with all our insurances needs. Rita is very knowledgeable and experienced in managing our accounts and is always there for us when we need. We are very grateful for having Vicky and Rita and their whole team to be our agents."
We responded:
"Thank you so much for the five star review! I’m glad our team has been so helpful with your insurance needs. Your kind words of Rita are appreciated! Please call Rita or me anytime you have a question. -Vicky "
Jessica Huang
September 26, 2024
5
out of
5
rating by Jessica Huang
"Agent Everly was very professional and helpful. She went above and beyond to find the best savings for me. I can’t recommend her enough. Excellent customer service!"
We responded:
"Thank you so much for your kind words, Jessica! We're thrilled to hear that Everly provided excellent customer service and went the extra mile to assist you. Your recommendation means a lot to us, and we're always here to assist with any of your needs! -Vicky "
QQ AS
September 19, 2024
5
out of
5
rating by QQ AS
"Vicky's team was incredibly helpful. They responded quickly when I needed car insurance within a day. All my questions were answered with clear explanations. Rita consistently updated me on the latest policies and helped me find the best options. I highly recommend Vicky and Rita's service if you're looking for excellent service with prompt responses."
We responded:
" Your recommendation and five-star review mean a lot to us! I’m glad you were pleased with our service to get you car insurance quickly. I’m very lucky to have Rita by my side to help assist customers. Feel free to reach out anytime you have a question! -Vicky "
Elaine Tsai
September 19, 2024
5
out of
5
rating by Elaine Tsai
"Thanks Rita for being so patient. Rita nicely explained the insurance process and details carefully, and made an effort to help me choose the most favorable plan."
We responded:
"Thank you for your kind words! We're so glad to hear that Rita was patient and thorough in helping you understand the insurance process. It's great to know she assisted you in finding the best plan. We're always here to help, and we appreciate your feedback! -Vicky "
Marcia Liao
September 9, 2024
5
out of
5
rating by Marcia Liao
"Vicky’s team has insured me for over 10 years. The agent I’ve mostly worked with in recent years is Ina Wong. I’m most impressed by Ina’s patience and responsiveness. She takes time to explain things to me even though my questions could be dumb. She is also super responsive to my requests and always gets me the answer one way or the other promptly. I’ve recommended Vicky and her team to friends and will continue to do so."
We responded:
"Thank you, Marcia, for your loyalty to our agency for so long! Your kind words about Ina are so heartwarming to read. There are never any dumb questions, and we hope anytime you have a question you call Ina or anyone else in the office. We’re always happy to assist you! -Vicky "
PS Tsai
September 6, 2024
5
out of
5
rating by PS Tsai
"We were shopping to change our home & auto insurances from an insurance company that we have insurance with over 25+ years. Rita was very helpful and thorough in reviewed our formal policy coverage. Recommended consider umbrella insurance for our coverage. I had no clue what umbrella insurance is until Rita mentioned. This gave us peace of mind just in case any unexpected arise. With umbrella insurance coverage added to our home and auto insurance, we saved some money compared to the former insurance company. Customer service is very important for me, I want to be able to reach my agent when I need it and who is also very responsive. If you are like me, highly recommend Vicky Chen and her team."
We responded:
"Thank you for sharing your experience! We're thrilled to hear that Rita was able to guide you through the process of switching your home and auto insurance, and that her recommendation for umbrella insurance provided you with peace of mind. It's great to know that you were able to save money while getting the coverage you needed. We pride ourselves on being responsive and available when our clients need us most. We appreciate your recommendation and are always here to assist! -Vicky "
Stella Xie
September 5, 2024
5
out of
5
rating by Stella Xie
"I was referred by my friend to Vicki's office since I relocated to CA. I have been working with one of their team members Ina for seven years. She's really professional, reliable and always patient to answer questions. It's a wonderful experience to work with her! Highly recommended!"
We responded:
"Thank you for sharing your wonderful experience, Stella! We're so glad to hear that Ina has been a reliable and professional resource for you over the past seven years. It’s our goal to make every interaction as smooth and supportive as possible, especially during big transitions like relocating. Your recommendation means a lot to us, and we're grateful for your trust in our team! -Vicky "