State Farm® Insurance Agent Vicky Chen
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
xiaochun ye
June 30, 2025
5
out of
5
rating by xiaochun ye
"10/10. Great customer service. Rita and Vicky were always there for me. Been doing business with them over 10 years. They truly care."
Troy Eliots
June 24, 2025
5
out of
5
rating by Troy Eliots
"I have been with this insurance company for many years now. I recently had issue with due refund check from Statefarm sent to previous address, agent Amy got hold of them and have them send another check to my current address within 2 weeks. Amy. thank you so much for your prompt response."
We responded:
"Hi, Troy, Thank you so much for your kind words! We're thrilled to hear that Amy was able to assist you with your refund check and resolve the issue quickly. Your loyalty over the years means a lot to us, and we’re glad to have agents like Amy on our team who are dedicated to providing excellent service. If you need anything else in the future, don’t hesitate to reach out! Vicky "
Dean Cheng
June 22, 2025
5
out of
5
rating by Dean Cheng
"We’ve been with Rita and Vicky for over ten years. We couldn’t be happier with the service we’ve received from these two ladies and State Farm. I highly recommend this agency!""
We responded:
"Dear Dean Cheng Thank you so much for your wonderful 5-star review! We are thrilled to hear that you’ve been with Rita and Vicky for over ten years and that you are so happy with the service you’ve received. Your trust and support mean the world to us, and we truly appreciate your recommendation. If there’s anything else we can do for you, please don’t hesitate to reach out. Here’s to many more years of serving you! Warm regards, Vicky Chen owner of Vicky Chen State Farm Agency"
Faviola Ochoa
June 17, 2025
5
out of
5
rating by Faviola Ochoa
"I've been with Vicky now for over 10 years and it’s been a pleasure. Alexandra is quick to reply and submit changes."
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that you've been with Vicky for over 10 years and that your experience has been a pleasure. It's also great to know that Alexandra has been responsive and helpful with your requests. We truly appreciate your loyalty and support. If there's anything else we can do for you, please don't hesitate to reach out! Vicky"
Min Chen
June 11, 2025
5
out of
5
rating by Min Chen
"Good job. Help me to solve my problem."
We responded:
"Hi, Min, Thank you so much for your kind words! We're thrilled to hear that we could help you solve your problem. Your satisfaction is our top priority, and it's wonderful to know that our efforts made a difference. If you need any further assistance or have any other questions, please don’t hesitate to reach out. We look forward to serving you again. Vicky"
sy yang
June 3, 2025
5
out of
5
rating by sy yang
"Amy has been patiently explained and provided me different policy options."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Amy was able to provide you with clear explanations and a range of policy options to meet your needs. We strive to offer the best service possible, and it’s wonderful to know that you had a positive experience. If you have any further questions or need assistance in the future, please don't hesitate to reach out! Vicky "
Sherry Shih
May 16, 2025
5
out of
5
rating by Sherry Shih
"I’ve had such a great experience working with my State Farm agent, Everly. She helped me smoothly adjust my car insurance coverage during an extended period of travel and made the whole process stress-free. Everly is incredibly kind, responsive, and knowledgeable—she made sure I had the right coverage at the right times without paying for what I didn’t need. It’s rare to find someone so genuinely helpful and easy to communicate with. Highly recommend her to anyone looking for thoughtful and reliable service!"
We responded:
"Thank you so much for your kind words and thoughtful review! We’re thrilled to hear that Everly was able to make your insurance experience smooth and stress-free, especially during your extended travels. She truly cares about helping clients find the right coverage at the right time, and your feedback reflects her dedication perfectly. We sincerely appreciate your recommendation and are grateful to have earned your trust. If you ever need anything in the future, we’re just a call away! Vicky"
Rick Ling
May 12, 2025
5
out of
5
rating by Rick Ling
"Ina and Vicky are both super star agents who are helpful, informative, and courteous! They are responsive to your individual questions, needs and ensure concerns are addressed. Highly recommend!"
We responded:
"Thank you so much for your kind words, R Ling! We're thrilled to hear that you had a positive experience with Ina and Vicky. Our team is dedicated to providing exceptional service and addressing our clients' needs. Your recommendation means a lot to us! If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Have a great day! Vicky "
Angela Liu
May 11, 2025
5
out of
5
rating by Angela Liu
"5/5 Stars – Highly recommend! Outstanding Service from Rita at State Farm – A Loyal Customer for Years! I’ve had the pleasure of being insured with Rita at State Farm for many years, and I can confidently say she is one of the best insurance professionals I’ve ever worked with. Her expertise, reliability, and genuine care for her clients make every interaction a positive experience. Rita is highly knowledgeable, patient, and detail-oriented—qualities that have given me complete confidence in my coverage. Over the years, she has consistently gone above and beyond to ensure I have the right policies, answer my questions thoroughly, and provide timely assistance whenever needed. Her professionalism and personal touch are truly unmatched. As a long-term customer, I appreciate Rita’s dedication and consistency in delivering exceptional service. She makes insurance easy to understand and always puts her clients first. If you’re looking for a trustworthy, skilled, and caring agent, Rita at State Farm is the best choice!"
We responded:
"Thank you so much for your kind words and continued trust over the years! It truly means the world to me to know that you feel supported and confident in your coverage. I’m grateful for the opportunity to work with you and always here to help whenever you need. Your loyalty and appreciation are what make this work so rewarding—thank you again! Vicky "
Tian Henry
May 11, 2025
5
out of
5
rating by Tian Henry
"I recently had the pleasure of working with Vicky and Rita at State Farm, and I cannot praise them enough for their outstanding professionalism, expertise, and dedication. From start to finish, they provided exceptional service, ensuring all my insurance needs were met with precision and care. Vicky and Rita are true professionals—knowledgeable, patient, and attentive to every detail. They took the time to explain my options clearly, answered all my questions thoroughly, and went above and beyond to secure the best coverage for me. Their commitment to excellence truly sets them apart. Thanks to their hard work and expertise, I now have complete peace of mind knowing I’m in good hands with State Farm. I highly recommend Vicky and Rita to anyone looking for top-tier insurance service—they are simply the best! This office is highly recommended!"
We responded:
"Thank you for the great review, Tian! We strive to provide the best service for our customers. We appreciate you! -Vicky"
War2D2
April 28, 2025
5
out of
5
rating by War2D2
"I'd like to give 5 stars to Alexandra. She is always quick to respond to my emails and helps me when I have questions."
We responded:
"So glad to see you recommend Alexandra and gave her high score for wonderful customer service . We will be here for you in the future as well ! Thank you again! Vicky"
Kevin B
April 21, 2025
5
out of
5
rating by Kevin B
"10/10. Great customer service. Ina and Vicky were always there for me. Ina was always a phone call away. She's great at explaining all the fine print and insurance language. Provided the best packages and were very considerate when it came to pricing. Been doing business with them for 3 generations. They truly care."
We responded:
"Thank you so much for the wonderful review, Kevin! I’m so glad to hear that Ina and I have been able to help you with everything you need. We’re always here to make sure you get great service and coverage. Thanks again for choosing us—we truly appreciate your continued support! - Vicky"
Amy Zeng
April 18, 2025
5
out of
5
rating by Amy Zeng
"Rita Chen was very helpful in helping me save money and the other staff were very also kind and helpful."
We responded:
"Thank you for your kind review! We're so happy to hear that Rita was able to help you and that the rest of our team made a great impression as well. We truly appreciate your support and look forward to assisting you again in the future! - Vicky "
Danielle Sullivan
April 16, 2025
5
out of
5
rating by Danielle Sullivan
"I have been with Vicki‘s office for many years now and both her and Alexandra are the best to Work with. I definitely recommend Vicki and her team for all your insurance needs."
We responded:
"Thank you so much for your continued support over the years! We're so glad to hear that working with Vicky and Alexandra has been such a positive experience. Your recommendation truly means a lot to us, and we're always here to help with any of your insurance needs. Thanks again for being a valued part of our community! – Vicky "
F. Conley
April 3, 2025
5
out of
5
rating by F. Conley
"I received excellent customer service from Alexandra. What a great asset to have. Thanks"
We responded:
"Thank you so much for your thoughtful review! We're thrilled to hear that Alexandra provided you with excellent service—she truly is a valued member of our team. We’ll be sure to pass along your kind words. Thanks again for your support! – Vicky"
robert su
April 2, 2025
5
out of
5
rating by robert su
"Very professional and helpful."
We responded:
"Thank you for your kind review, Robert! I’m glad to hear you found our team professional and helpful. We're always here if you need anything in the future! – Vicky "
Tracy Su
March 31, 2025
5
out of
5
rating by Tracy Su
"Everly is very professional and friendly ! Thanks for your help !"
We responded:
"Thank you so much for your kind words, Tracy! I’m so glad to hear that Everly was able to assist you and made a great impression. I’ll be sure to pass along your appreciation. Don’t hesitate to reach out if you ever need anything in the future! – Vicky"
Neng Lee
March 27, 2025
5
out of
5
rating by Neng Lee
"Vicky's knowledge across the different products is unmatched and her service is top notch. Amy is equally incredible and follows up on all details, no matter how small. I always feel looked after when working with them."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you’ve had such a great experience with us. We both take a lot of pride in making sure every detail is covered and that our customers feel fully supported. We’re so glad to have the opportunity to work with you – Vicky "
Noon Bui
March 14, 2025
5
out of
5
rating by Noon Bui
"I’ve been with Rita and Vicky for over seven years, and I’ve never had a single issue. From securing the best rates to quickly assisting me with my insurance card, they consistently go above and beyond. Recently, I switched to a new car and needed to update my insurance. Even though Rita was out of the office, Vicky stepped in right away and sent me my new insurance card within the hour. I couldn’t be happier with the service I’ve received from these two ladies and State Farm. I highly recommend this agency!"
We responded:
"Thank you so much for your kind words and for being a loyal customer for over seven years! We’re thrilled to hear that Rita, and I have consistently provided you with exceptional service. We strive to go above and beyond for our clients, and it's wonderful to know that our efforts have made such a positive impact. We appreciate your recommendation and look forward to continuing to serve you for many more years to come! -Vicky "
Juxin Di
March 11, 2025
5
out of
5
rating by Juxin Di
"Amy Zeng is very nice, patient, and professional every time I called in for questions or help regarding our insurance cancellation and new bills. I’m very happy working with her. Will recommend this State Farm office to others I know."
We responded:
"Thank you for your wonderful feedback, Juxin! We're so glad to hear that Amy Zeng has been helpful, patient, and professional in assisting you with your insurance questions and billing. We truly appreciate your kind words and are grateful for your recommendation. If you ever need anything else, please don’t hesitate to reach out – we're here to help! -Vicky "
Jun Shao
March 3, 2025
5
out of
5
rating by Jun Shao
"I like the service that Ina provided. She is not only very patient but also extremely thoughtful on helping and supporting customers. Such as always recommending us on how to get combined saving and setup autopay etc. thanks a lot for everything."
We responded:
"Thank you for sharing your experience! We're thrilled to hear that you found our service to be both patient and thoughtful. Our team works hard to ensure that our customers receive the best support possible, and it's rewarding to hear that our efforts are appreciated. If you ever need further assistance or have any questions, please don't hesitate to reach out. Thanks again, Jun! -Vicky "
Tina Chen
February 11, 2025
1
out of
5
rating by Tina Chen
"I just interacted with one of the. rudest agent ever. I asked for an auto quote and she started arguing with me. She. pretended she did not know what I was talking about. When I spoke with Vicky Chen, she did not even help me. She referred me to the 1800 line and did not even want to deal with me because I wanted to switch my auto insurance to another State Farm agency. Crooked agency."
We responded:
"I'm truly sorry to hear about your recent experience. This is not the level of service we strive to provide, and I apologize for any frustration or inconvenience you encountered. Please feel free to contact me directly so we can discuss this further and find a solution that meets your needs. Your feedback is important to us, and we appreciate the opportunity to make things right. -Vicky "
Anna Chan
February 11, 2025
5
out of
5
rating by Anna Chan
"Ina Wong has been extraordinarily great. 10/10 would recommend! My entire family has been with her for more than 2 decades. Whenever speaking with her, she always remember what you have, what your family have under the policies. She is definitely more like a friend / family as opposed to just an agent. I will never go anywhere else unless she is to retire / leave the industry one day which I hope will never come."
We responded:
"Thank you so much for your heartfelt feedback! It's truly wonderful to hear about the long-standing relationship your family has had with Ina Wong, she is such a valuable part of our team. We are incredibly fortunate to have her with us, and your recommendation means the world. If there's anything more we can do for you or if you have any questions, please don't hesitate to reach out. We're here to help! -Vicky "
zhao chen
February 4, 2025
5
out of
5
rating by zhao chen
"Vicky and Ina Wong are excellent! My family has been with them for years now. Ina have been helping our family for all these years and things couldn't be any simpler. Thanks for the help!"
We responded:
"Thank you so much for sharing your experience! I'm thrilled to hear that we have been providing excellent service to your family over the years. It's wonderful to know that Ina has been a consistent source of support and simplicity for your insurance needs. We truly value your family's trust and loyalty. If there's anything else we can do to assist you, please don't hesitate to reach out. -Vicky "
Alan Yang
January 23, 2025
5
out of
5
rating by Alan Yang
"Vicky and her team are excellent! My family has been with them for years now. My experience working with them has always been very easy and informative. Ina have been helping our family for all these years and things couldn’t be any simpler. Thanks for the help!"
We responded:
"Thank you for your kind words and for being a loyal neighbor! We're delighted to hear that your experiences have been simple and informative. It's wonderful to know that Ina has been consistently helpful in making things simple for your family. We truly appreciate your trust and support. If you have any more questions or need further assistance, please feel free to reach out. We're always here to help! -Vicky "