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State Farm® Insurance Agent Vicky Chen

4.9 out of 5 average rating (217 reviews)

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What our customers say about us...

Profile photo of Felipe Valdivia

Felipe Valdivia

August 5, 2023

5  out of  5 rating by Felipe Valdivia
"(Translated by Google) Excellent Place in the City of San Bernardino, Ca Service. 6 stars (Original) Exelente Lugar En La Ciudad de San Bernardino,Ca Servicio. 6 Estrellas"

Yiping C.

June 11, 2023

5  out of  5 rating by Yiping C.
"My real estate agent referred Vicky's insurance agency for my escrow closing. This is my first time with State Farm after being a Farmers' customer for a decade. They not only offered very competitive premium quote, but also promptly answered a lot of my question about policy options/terms. The office manager, Rita, was very responsive and had been keep communicating with my lender to ensure smooth mortgage funding. Highly recommended!"

Xiaoxiao Du

April 10, 2023

5  out of  5 rating by Xiaoxiao Du
"I really enjoyed working with Vicky's team, our whole family's vehicles and houses are all covered by State Farm, they are very responsive and working effectively, gonna stay with them as long as possible."

Bo Zhao

April 7, 2023

5  out of  5 rating by Bo Zhao
"Vicky and her teammate Rita provided the best service to me and my family on the auto and real property insurance. Very responsive and effective communication, clear explanation on the policy, would be staying with them for good."

James Jin

April 5, 2023

5  out of  5 rating by James Jin
"Vicky and her team have helped us to switch our home and auto insurance from Kempers to State Farm. Rita Chen was the main person handling our transaction. Through her personalized service, we were able to get better coverage with a better price. From the beginning to the end, they guided us to complete the transition smoothly and saved us a lot of times. I would recommend them to anyone who is looking for a good insurance service!"

Anna Jin

April 5, 2023

5  out of  5 rating by Anna Jin
"We found Vicky and her team through a friend’s referral. They are very knowledgeable for their products. They have answered all my questions and concerns and advised us to add more coverage for personal properties which I think is very practical in current social environment. They explained all the details about the coverages, payment options and discount items. We were able to get good insurance plan with competitive price. Thank you!"

Annie Chen

March 30, 2023

5  out of  5 rating by Annie Chen
"I would like to thank Vicky Chen's office for all the help in taking care of all my insurance needs when I relocate from Florida to California. Vicky's team has extensive knowledge with auto, home, life insurance and all other financial products. It is truly a one-stop shop. Customer service is always the best, questions are always answered promptly and professionally. I highly recommend their services."


March 30, 2023

5  out of  5 rating by JOSEPH MELOT
"Vicky Chen’s team specifically Rita Chen who handles my account is so pleasant always in answering all my questions in regards to Life Insurance, financial products and anything pertaining to my auto insurance. Everyone on the team is completely knowledgeable and competent in all aspects of the business! Customer Service at its best!!!"

Eric Lj

January 11, 2023

5  out of  5 rating by Eric Lj
"Very good service and very patient to talking with you. Vicky and her team are really professional to help you to solve the problem. And Rita is in charging my case. She is experienced in insurance and very nice person, and she always provide good suggestions based on my case and good customer service every time. Very good agency. Definitely recommend. A+++++"

Jeffrey Pang

December 23, 2022

5  out of  5 rating by Jeffrey Pang
"I have been a working with Vicky and Rita for over 2 years! Vicky and her team are really professional. Rita is my account manager. She is experienced in insurance industry and always responsive. Unlike other insurance agency who only cares about sales. Vicky and her team always provide great suggestions based on my situation and excellent customer service after sales. I will definitely recommend my friends and family to this agency for their insurance needs."


December 22, 2022

5  out of  5 rating by 萬宗瑜
"Vicky did the perfect service and explained everything we had a question. Very helpful!"


December 21, 2022

5  out of  5 rating by 7426
"Vicky Chen and Rita are extremely helpful assisting my home and auto insurance coverage needs. Immediate response and being problem solving are my main reason insuring with State Farm insurance. I have received multiple discounts and referral bonuses due to Rita's assistance and diligent care , it's a comfortable experience and feel safe to have them around."

w doria

December 21, 2022

5  out of  5 rating by w doria
"state farm Vicky Y Chen Ins Agcy Inc is by far the best insurance company we have ever been withLove the service and pricing and My agent, Rita chen, is the BEST! She's professional and a pleasure to deal with. Always has the answers for me and is quick to respond to my emails and phone calls. This is one reason I remain a loyal state farm customer. Good Rates on my insurance needs, too!"

Connie Duong

December 20, 2022

5  out of  5 rating by Connie Duong
"We have been working with Rita for years. Great service. Offers competitive rates on a wide range of insurance products. We go to Rita for all of our insurance needs and questions. She makes the whole process seamlessly."

Lawrence Gao

December 10, 2022

5  out of  5 rating by Lawrence Gao
"Very professional and pays close attention the to small details. Would definitely recommend!"

R Liu

December 3, 2022

5  out of  5 rating by R Liu
"Rita is the most helpful insurance agent we have ever dealt with. She actively look for the best rates and coverage annually and is always looking out for the customers. She is definitely a person who truly care for the customers. Very happy with her service!"

Caroline Hung

December 3, 2022

5  out of  5 rating by Caroline Hung
"Our family has been with Vicky's team for 17 years since we moved to SoCal. Vicky and their is very responsive and knowledgeable. They will take time to listen to my inquiry. When they understands whole situation, they will provide professional advises of what is best solutions and detailed instructions when it comes to file claims."


December 2, 2022

5  out of  5 rating by Tiffany
"I hate calling insurance companies because it always took me so much time but today I called this company and the lady helped me go through all the process so smoothly. I am very impressed and I think I will be their customer for a long time. You made my day Rita!"


December 2, 2022

5  out of  5 rating by MEXPLORE INC
"I have to say "Rita, good job!" She saved me a lot of time today to help me with creating new account for my Ford truck. My parents have been used state farm insurance forever so I know it is a reliable company. I just called this company and Rita answered my phone and helped me to create new account in 15 minutes! What a great company to work with! Highly appreciated."

simon Huang

October 26, 2022

5  out of  5 rating by simon Huang
"vicky & Rita They really appreciate you helping me with my insurance. So they seriously help thanks! !"

Peter Chao

October 12, 2022

5  out of  5 rating by Peter Chao
"This was my first time with State Farm insurance. I switched my home/auto/umbrella/rental policies from another independent brokerage because they couldn't insure my high-valued home near Chino State Park areas. The office manager Ina took care of the process seamlessly with great communication and updates.i highly recommend this agency to you."

William Laarakkers

August 28, 2022

5  out of  5 rating by William Laarakkers
"Great agent! She set up my auto insurance for me and it went very smoothly. She was able to answer all my questions and did a great job organising it all for me. Thank you for the awesome service!"

Lokting Leung

July 29, 2022

5  out of  5 rating by Lokting Leung
"Rita replies to messages in a timely manner and is always patient and friendly. At the same time, they will recommend a more favorable insurance portfolio according to our needs. I have been buying my car insurance and house insurance here. When my car had an accident, they helped me deal with it professionally."

David Tsang

July 21, 2022

5  out of  5 rating by David Tsang
"Vicky and her team have been helping my family and my boba shop for few years. Special thanks to my insurance agent Rita, who is very thoughtful and professional. Always look for the best policy and the best deal according my needs. Highly recommend this agency! 10x thumbs up!!!!!!"


July 14, 2022

5  out of  5 rating by Gigi
"I am very satisfied with Vicky Chen State Fram’s service. Special thanks to my insurance agent Rita, who is very thoughtful and professional. She always find the best policy with the best deal according to my needs, from car to renters insurance. Highly recommend this agency!"